Terms & Conditions
We are Advanced Biostructural Correction Australia (ABN 97 420 442 694), but you can call us ABCA. In these terms of service, we call ourselves “we”, “us” and “our” and we refer to you as “you” or “your”.
The purchase of products on this website is only for delivery to addresses located in Australia and New Zealand, and is subject to these Terms of Service.
Our Terms of Service apply to anyone in Australia and New Zealand who purchases our products, or who makes an offer to purchase our products, so please read them carefully. You indicate your acknowledgement of these Terms of Service before placing any orders on our website.
We reserve the right to amend these Terms of Service at any time by updating them on our website. Changes that we make to these Terms of Service will not affect any orders that we have accepted. The Terms of Service that apply to your purchase are those made available to you at the time of purchase.
1. About the Products on Our Website
We sell seminar registrations, practitioner-specific tools and accessories, and postural support products including pillows and wedges.
Availability
We generally have stock available. However, sometimes we run short and the availability of products on our website may be limited. We will try to include a statement on our website when we are aware that a particular product is out of stock, but we are under no obligation to do so. We reserve the right to discontinue any product at any time.
Accuracy of product descriptions
All products are described as accurately as possible; however, colours, dimensions, and specifications may vary slightly. If you have specific questions, please contact us before purchasing.
Modifications
Prices, descriptions and specifications of our products are subject to change until your order is confirmed.
2. Ordering from Us
How to place an order?
Orders can be placed via our website at [insert website link]. Once you place an order, you will receive an order confirmation by email. Acceptance of your order and the formation of a contract between ABCA and you will occur when we dispatch your products or confirm your seminar registration.
Your order
When you place an order, you make us an offer for each product in the order in accordance with these Terms of Service at the price displayed on our website. After we receive your offer, we may either accept it or reject it.
When you accept these Terms of Service on placing your order, we will assume that you are 18 years old or older, or you otherwise have parental permission to place the order.
You agree to provide us with current, complete and accurate personal and payment information for your order. If you create a login for using our website (we refer to this as “your account”), you are responsible for keeping the user id and password for your account secure. You are responsible for all orders placed through your account. If someone else uses these details to purchase a product from us, you will be responsible for payment for that product.
By placing your order, you agree that your order is not placed for the purpose of re-supplying or reproducing any product in the order, to commit fraud, using a third-party’s account or to harm our online systems.
Please review your order carefully before you place it. Once we confirm your order, you are unable to cancel it (unless we advise you that stock is unavailable). If you change your mind about your order, you must go through our returns process to be eligible for a refund (see the refund & 30-day comfort guarantee section below).
If stock of a product is not available at the time you wish to order, you may still submit an order and we will contact you advising you when the product is in stock and our estimated delivery date (as noted in the Acceptance or rejection of your order section below, that email will be our acceptance of your order).
Confirmation of your order
We will send you an email confirming that we have received your order. This confirmation is not an acceptance of your order, it is simply an acknowledgment that we have received your order.
Acceptance or rejection of your order
Your order will be accepted when we send you an email with the delivery details relating to your order. This is our tax invoice for your purchase and represents our acceptance of your order.
We very rarely reject orders. However, to the extent permitted by law (including the Australian Consumer Law), we are free to accept (in whole or in part) or reject your offer for any reason (or no reason). Reasons for rejecting your offer may include, but are not limited to, limitations on quantities available for purchase (for example, per person, household, order or geographic region), an error in the price or product description, problems identified by our credit department, or an error in your order. We reserve the right to limit or reject orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Cancellation of your order
Even if we have accepted your order, we may cancel it if we are unable to fulfill your order due to events that are outside of our reasonable control.
3. Payments
All prices listed are in Australian Dollars (AUD) and include GST where applicable. Payments must be made in full at the time of purchase via our secure online payment system, except where a payment plan has been arranged.
Payment Plans
We offer 12-month payment plans exclusively for our Full Seminar Package. To access a payment plan, you must agree to the terms outlined during registration and complete the first payment at the time of booking. By opting in, you commit to completing all scheduled payments regardless of seminar attendance.
Failure to complete the payment plan may result in cancellation of seminar access and/or additional fees. Please contact us if you require assistance managing your plan.
4. Delivery
We deliver products Australia and New Zealand-wide via third-party couriers. Shipping costs are calculated at checkout.
Please note: We are unable to deliver mattresses outside of Australia at this time. All international orders that include a mattress will be cancelled and refunded.
Delivery times vary depending on your location and product availability. While we aim to dispatch orders promptly, we are not liable for delays caused by courier services or unforeseen circumstances.
If you have questions about shipping or delivery estimates, please contact us before placing your order.
5. Replacement Parts
Please note that spare parts for ABCA products are not typically available for sale.
If you do require a spare part, please reach out to our Customer Service team at info@abcaustralasia.org.au who may be able to help find you a solution.
6. 30-Day Comfort Guarantee Swap
Our adjustable pillow top comes with a 30-Day Comfort Guarantee Swap. If you’re not comfortable within the first 30 days, contact us to discuss a swap for a different configuration. You are responsible for the return shipping of the original product. This guarantee does not apply to pillows or wedges.
7. Refunds
Seminars
Cancellations more than 4 weeks prior to the seminar will receive a refund, minus a 10% admin fee.
- No refunds, transfers, or exchanges will be provided within 4 weeks of the seminar date, including for change of mind or scheduling conflicts.
- Illness or extenuating circumstances may be considered on a case-by-case basis. Please contact us as soon as possible.
Products
- No returns are accepted on pillows and wedges for hygiene reasons.
- Products damaged in transit or found to be faulty upon arrival may be eligible for a replacement or refund. Please contact us within 7 days of delivery.
8. Warranties and Liability
Our pillow top products come with a 10-Year Structural Warranty against defects in materials and workmanship. This does not cover normal wear and tear or misuse.
To make a warranty claim, please contact us with proof of purchase and photos of the product. We reserve the right to inspect the product before processing a claim.
ABCA shall not be liable for any indirect or consequential loss or damage arising out of the use of our products or participation in seminars.
9. Indemnity
You agree to indemnify, defend and hold harmless ABCA, its directors, officers, and representatives from any claim or demand, including legal fees, arising out of your use of the website, products, or services, or your breach of these Terms & Conditions.
10. Your Rights Under Australian Consumer Law
If you are purchasing products or services from ABCA in Australia, you have rights under the Australian Consumer Law when you deal with us and when you purchase our products or services. The rights you have under the Australian Consumer Law may depend on the purpose for which you purchase our products.
We comply with the Australian Consumer Law and nothing in these Terms of Service is intended to alter or limit your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to exercise your rights
If you think that there is a fault with the products you ordered or we have failed to comply with the consumer guarantees or our voluntary warranties, please let us know straight away by contacting our Customer Service team at info@abcaustralasia.org.au. Please include as many details as possible about your order and the problem with the products.
11. Contact Us
If you have any questions about your order, our products, seminars, or these Terms & Conditions, please contact us:
Email: info@abcaustralasia.org.au